Get a Refund on an App or Game Immediately
If it has been less than two hours since you purchased the app or game from the Play Store, you can easily get a refund. First, open the Google Play Store on your Android phone or tablet and navigate to the app or game you purchased.
As long as you’re still in that two-hour window, you’ll see a “Refund” button. Tap it.
A message will ask if you’re sure that you want to refund the purchase and uninstall the app. Tap “Yes” to proceed.
That’s all there is to it. You’ll be instantly refunded to the payment method you used to make the purchase.
Refunds After the Two-Hour Period
Getting a refund after the initial two-hour window is a little more difficult. To be eligible, it must be less than 48 hours after the purchase of the app or game. This also includes in-app purchases.
For this method, we’ll need to visit the Play Store website in a web browser. Go to the Google Play website, visit your account page, and select “Order History.”
Find your purchase from the list and select “Request a Refund” or “Report a Problem.”
A pop-up will appear with a drop-down menu titled “Select an Option.” Click it and select the option that matches your situation.
Depending on your choice, you’ll see some information about Google’s refund policy. Since we’re outside of the two-hour full-refund window, we’ll need to fill out the form. Describe your situation in the text box below and tap “Submit.”
A message will explain that you should receive an email about the refund decision within 48 hours. Note that refunds after the two-hour window are not guaranteed.
Refunds for Movies, TV Shows, Music, and Books
Refunds on movies, TV shows, music, and books from Google Play are even trickier. The refund period and policies differ depending on the type of content.
Movies & TV Shows
- You can request a refund within seven days as long as you haven’t already started watching it.
- You have 65 days to request a refund if the movie or TV show is defective.
Music
- You can’t get a refund on a YouTube Music streaming subscription once it starts. You only have the option to cancel or pause your subscription.
Books
- You can request a refund within seven days of purchase.
- You have 65 days to request a refund if there’s an issue with the e-book.
- E-book bundles can only be refunded as a bundle, not as individual books.
- All sales are final on e-book rentals.
Audiobooks
- All sales are final on audiobooks unless you live in South Korea, in which case you have seven days from purchase to do so if you haven’t already listened to it.
- You can request a refund at any time if the audiobook doesn’t work.
With all these rules in mind, the process of requesting a refund is pretty straightforward. First, go to the Google Play website in a web browser, visit your account page, and select “Order History.”
Find the content you’d like to refund and click “Request a Refund” or “Report a Problem.”
A pop-up will appear with a drop-down menu titled “Select an Option.” Click it and select the option that matches your situation.
Depending on your choice, you’ll see some information about Google’s refund policy. Describe your situation in the text box below and tap “Submit.”
Refunds on digital content are not guaranteed. You should expect to hear from Google within 48 hours after your request has been put in.
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